Welcome to ShopyWhopy! Your privacy is important to us.
1. Who This Policy Applies To
This policy applies to:
Merchants who create stores or sell products using ShopyWhopy
Customers who browse or make purchases from ShopyWhopy-powered stores
Partners who build apps, themes, or provide services to merchants
Visitors to any ShopyWhopy-owned website or service
Anyone contacting our support team
2. What Information We Collect
We collect personal information to provide, improve, and protect our services. This includes:
Information You Provide
Name, email, shipping/billing address, phone number
Store details (for merchants), including business name and registration details
Payment information (credit card, bank details via secure providers)
Support requests, reviews, and communications
Information We Collect Automatically
Device information (IP address, browser, device type)
Usage data (pages visited, clicks, time spent)
Cookies and tracking technologies (see Section 9)
Information From Third Parties
Service providers like payment processors, analytics providers, marketing platforms
If you integrate with third-party services (e.g., Google, Meta), we may receive information per their privacy terms
3. How We Use Your Information
We use your information to:
Provide and maintain our services
Process payments and deliver orders
Authenticate logins and protect user accounts
Communicate with you (support, service announcements, promotions)
Prevent fraud and ensure security
Analyze usage to improve our platform
Comply with legal obligations
4. Legal Bases for Processing (GDPR/UK GDPR)
If you are located in the EEA or UK, we process your data under the following legal bases:
Contractual necessity – to provide the services you've requested
Legitimate interest – to run our business, prevent fraud, etc.
Legal obligation – where required by law
Consent – for marketing or where required by law
5. How We Share Your Information
We may share your information with:
Service providers (payment processors, hosting services, analytics tools)
Business partners (apps, third-party integrations with your permission)
Law enforcement or regulators where legally required
In the event of a sale or merger of ShopyWhopy
We do not sell your personal information.
6. International Transfers
We may transfer your information to countries outside your own, including to the United States and Canada, where our servers or third-party providers are located. Where applicable, we implement Standard Contractual Clauses or rely on adequacy decisions to ensure your data is protected.
7. Data Retention
We retain personal data only as long as necessary to fulfill our purposes:
Account information is retained until you delete your account
Order data is retained per legal requirements (e.g., tax law)
Support or communication records are retained for service improvement and compliance
8. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Correct inaccurate data
Delete your data ("Right to be Forgotten")
Object to processing or restrict usage
Port your data to another provider
Withdraw consent where applicable
To exercise your rights, contact us here or use our Data Request Portal.
9. Cookies and Tracking Technologies
We use cookies and similar tools to:
Keep you logged in
Remember preferences
Measure traffic and engagement
Personalize ads (where permitted)
You can manage your cookie preferences in your browser or by using our cookie settings panel.
See our full Cookie Policy for more details.
10. Children’s Privacy
Our services are not directed to children under 13 (or 16 where applicable by law). We do not knowingly collect personal data from children.
11. How We Protect Your Information
We use industry-standard security measures to protect your data, including:
HTTPS encryption
Secure payment processing
Access controls and internal audits
While no system is 100% secure, we continuously review and improve our security practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or dashboard alert. We encourage you to review this page regularly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact:
ShopyWhopy Data Protection Officer
Email: privacy@shopywhopy.com
Mail: ShopyWhopy Inc., 123 Commerce Lane, E-Shop City, NY 10001, USA
14. US Residents – Additional Rights
If you reside in California, Virginia, Colorado, Connecticut, or Utah, you may be entitled to additional privacy rights under state laws such as the CCPA/CPRA. These include:
The right to know what personal data we collect and why
The right to request deletion or correction
The right to opt out of certain data sharing or targeted advertising
Please see our US Privacy Notice for more details and instructions.